OCCO respects your privacy and is committed to protecting your personal information. This policy explains what we collect when you visit occosport.co.za or buy from us, how we use it, and the choices you have. The store is operated by OCCO Sport (Pty) Ltd, registration number 2026/450980/07, trading as OCCO ("OCCO", "we", "us"). We are the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA). By using our site or placing an order, you acknowledge that we process your information as described here.
INFORMATION WE COLLECT
When you buy something from our store, we collect the personal information you give us, such as your name, email address, phone number, and delivery and billing addresses, together with details of your order. If you create an account, we also keep your login email and an encrypted password. If you contact us, leave a review or enter a competition, we keep what you send us.
When you browse our store, we automatically receive your device's IP address and information about your browser and operating system, the pages you view and the site that referred you. We also receive payment confirmations from our payment providers and delivery updates from our couriers.
Card payments are processed by our payment providers. Card information is encrypted during transfer, and we do not see or store your full card number or CVV.
HOW WE USE YOUR INFORMATION
We use your information to process, deliver and support your orders, returns and exchanges, to take payment and screen for fraud, to manage your account, and to answer your queries. We also use it to improve our site and products, and to keep the tax, accounting and consumer-protection records the law requires. We will not use your information for a new, unrelated purpose without telling you first and, where required, asking for your consent.
MARKETING
We will send you marketing by email, SMS or WhatsApp only if you have opted in, or if you are an existing customer and we are telling you about our own similar products. You can opt out at any time, free of charge, by clicking unsubscribe in any email, replying STOP to a message, or emailing hello@occosport.co.za. Opting out does not stop order and service messages.
WHO WE SHARE IT WITH
We do not sell your personal information. We share it only with the service providers who help us run the store, and only as far as each needs it. These are Shopify, which hosts our store, and our payment providers, couriers, email and messaging tools, and analytics and advertising partners. These providers are required to keep your information confidential and secure. We may also disclose your information to our professional advisers, to a buyer if the business is sold, and to law enforcement or a court where the law requires it.
Some of these providers, including Shopify, store or process data outside South Africa. We transfer personal information only where the recipient is bound by laws or contract terms that give protection substantially similar to POPIA, or where you have consented.
COOKIES
Our site uses cookies and similar technologies. Some are essential to keep your cart, checkout and login working. Others help us understand how the site is used and measure our advertising. You can accept or decline non-essential cookies in the banner when you first visit, and you can block or delete cookies in your browser settings, although parts of the site may then not work as intended.
SECURITY
We take reasonable technical and organisational measures to protect your information against loss, damage and unauthorised access. No transmission over the internet is completely secure, so we cannot guarantee absolute security. If your personal information is compromised, we will notify you and the Information Regulator as soon as reasonably possible. Please keep your account password private and tell us straight away if you suspect unauthorised use.
HOW LONG WE KEEP IT
We keep personal information only as long as we need it for the purposes above, or as long as the law requires. Order records are kept for 5 years to meet tax and consumer-protection duties. Account information is kept until you ask us to close your account. Marketing details are kept until you unsubscribe, after which we keep only a record that you opted out. When we no longer need information, we delete it or de-identify it.
YOUR RIGHTS
Under POPIA you may ask whether we hold personal information about you and request a copy of it, ask us to correct or delete it, object to how we process it, object to direct marketing, and withdraw any consent you have given. To exercise a right, email hello@occosport.co.za. We may need to verify your identity first, and we aim to respond within 30 days.
If we cannot resolve your concern, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za or POPIAComplaints@inforegulator.org.za. If you live in the EU, EEA or UK, you may have additional rights under the GDPR, including data portability and restriction of processing, and you can contact us at the same address to use them.
CHILDREN
Our store is not directed at children. If you are under 18, please use the site and place orders only with the consent of a parent or guardian. If we learn that we hold a child's information without that consent, we will delete it.
OTHER WEBSITES
Our site may link to third-party sites and social platforms. We are not responsible for their privacy practices, so please read their policies.
CHANGES TO THIS POLICY
We may update this policy from time to time. The current version is always on this page, and we will tell you about material changes by email or a notice on the site. This policy is governed by the laws of South Africa.
Last updated: 8 October 2026
CONTACT US:
For any privacy question or request, contact our Information Officer at hello@occosport.co.za.