Returns & Refunds
Returns and exchanges. You can return or exchange any item within [14] days of delivery. Items must be unworn, unwashed and unused, in their original packaging with all tags attached, and accompanied by proof of purchase. We may decline returns that don't meet these conditions.
Sale items. Sale and promotional items can be exchanged or returned for store credit only, subject to stock availability.
Non-returnable items. For hygiene reasons, we can't accept returns on [underwear, swimwear, socks and opened consumables] unless the item is faulty. Gift vouchers are non-refundable.
How to return. Email hello@occosport.co.za with your order number and reason for return. We'll send instructions. Return shipping is at your own cost unless the item is faulty or we sent the wrong product.
Refunds. Once we've received and inspected your return, refunds are made to your original payment method within [5–7] business days. Original shipping fees are non-refundable. Exchanges ship within [2–7] business days of us receiving your item.
Faulty or incorrect items. If your item arrives damaged, defective or incorrect, contact us and we'll repair, replace or refund it at no cost to you. Manufacturing defects are covered for 6 months from delivery. Normal wear and tear, misuse and alterations are not covered.
Questions? Contact us at hello@occosport.co.za
We are a new business and will do our best to help you quickly.